| Auntie Belham's
Rental Policies
Rates & Seasons
Two-night standard minimum required.
We require a 3 or 4 night minimum on October, holidays and special
event dates. Call for holiday, October and special event rates.
Rate is based on 2 persons with 1 bedroom/bath use only during
value season. If additional bedrooms and/or bathrooms used, there
will be an additional charge of $25.00 per bedroom plus tax. The
charge applies to all nights reserved.
Certain units do have rates based upon minimum bedroom use and/or
will hold maximum occupancy rates.
Rates and conditions are subject to change without notice. Please
note that internet rates may not calculate correctly, call office
for correct nightly rate.
Taxes and cleaning fee are not included in rates.
Additional Guest: Additional
persons must register at time of arrival and rate will be adjusted
accordingly. Additional persons may be accommodated to your unit’s
capacity at applicable rates. Due to local fire codes, number
of guests cannot exceed maximum number the house will sleep.
Reservations & Payments
One night’s deposit plus tax & cleaning
fee required for reservations of 4 nights or less by Visa, MasterCard,
Discover or American Express.
Two night’s deposit plus tax & cleaning
fee required for reservations of 5 nights or more, holidays,
and month of October by Visa, MasterCard, Discover or American
Express.
If no credit card is used, a cash security deposit will be required.
Please call the office for additional details. Damage deposit is
refunded by mail within 30 days of departure depending on condition
of unit.
Balance due upon arrival (no personal/business
checks.) We accept Visa, MasterCard, American Express, Discover,
Traveler’s
Checks, Cash and Money Orders for exact balance only. If you are
using a Pre-Paid Credit or Debit Card, an additional security deposit
is required. Please call the office for additional details.
Multiple payments are permitted by credit card, cash, cashiers
checks or money orders. Personal checks accepted only if 30 business
days prior to arrival date.
Reservations that require changes that are in accordance with
the cancellation policy are subject to a $25.00 service charge
for each change made.
In order to prevent any type of credit card fraud our company
has the following policy: Credit card holder MUST be present when checking in and provide
the following: valid driver's license or state issued ID along
with the credit card the reservation was made with.
If the credit card holder is not going to be occupying the unit
(unit being used by another party), the card holder MUST notify
our office prior to confirming the reservation and provide the
following documentation (not limited to): Faxed copies of the credit
card (front & back), faxed copies of the driver's license of
the cardholder and signed Auntie Belham's reservation document(s.)
Cancellation Policy
30 days cancellation required prior to arrival date. A service
charge of $50.00 of the required deposit is withheld for each
reservation cancelled in accordance with the cancellation policy.
Cancellation made less than 30 days prior to the arrival dates
will forfeit 100% of deposit.
All reservations for holidays, month of October, and special event
dates have a 60 day cancellation policy.
Cancellation policy and "Specials" are
subject to change without notice.
Certain dates/events and units have different cancellations, see
your confirmation form or call office for further information.
No refunds due to weather conditions, no shows, early departures
or late arrivals.
“No Shows” will forfeit prepaid
deposit and be charged the entire balance due.
Check-in / Check-out
Check-In time is 3:00 pm Eastern Standard time. Every effort will
be made to have your unit ready but during peak season there
may be a slight delay and your patience is greatly appreciated.
If you arrive before our 3pm check-in time and your unit has
been serviced and is ready for your arrival you may be able to
check-in as early as 12 pm.
There are no refunds or adjustments made after check-in.
Check-out is promptly at 11am at the office, NO EXCEPTIONS! There
is a charge of $25 for each hour that you are late, larger units
will be charged $50 for each hour late. No prorating.
Please call the office for after-hours
check-in arrangements. Guest assume all risk for “late arrival”.
Late arrivals can only be allowed for guests with signed rental
agreements received by our office prior to your arrival date. Late
arrivals should be avoided if possible.
The person the unit is registered to must be the person to check-in
unless previous arrangements are made. Keys will only be given
to the registered guest once the balance is paid in full.
Keys
Keys will be issued upon check-in after the balance is paid in
full. There is a $50 charge for each set of keys lost or not
returned. After hours, if you are locked out of your unit there
will be a $50.00 charge for someone to return to the office to
issue another set of keys. (Payment due before key is released.)
Lost & Found / Damages
We are not responsible for personal items brought with you or
left after your departure.
Items reported by guest after departure will be shipped to you
COD if missing item was found. After 30 days of departure, items
will be released from our office.
Guest(s) shall be responsible for any
property damage, accident, death, injury to any person, or loss
sustained by any person, including loss of money, jewelry and
other items or personal property, arising out of or in any way
related to the Guest’s use of the premises.
Hot
Tubs, Jacuzzis, Saunas & Pools
Remember there are certain health risks
associated with the use of hot tubs, Jacuzzis, saunas and/or
swimming pools. Each
registered guest is responsible for informing their guest of the
possible risks using a hot tub. Each hot tub is sanitized and serviced
for correct chemicals after each departing guest. Hot tubs are
for enjoyment only without the use of normal bathing products
(soap, shampoo, bath oil, etc).
Hot tub covers are to be kept on hot tubs at all times unless
hot tub is being used.
DO NOT SIT, STAND ON OR MISTREAT any hot tub
cover, it will not support any persons weight. A $400 charge will
result in any damages done to hot tub covers. Consult a physician
if you have questions or concerns before the use of a hot tub,
Jacuzzi, sauna and/or pool.
Certain units have swimming pool access during summer months.
A pool pass is required for entrance into swimming pools. Make
sure you have your pool pass before leaving the office. Pool locations
vary.
You may call the office during regular business
hours with any questions you may have concerning your hot tub.
Certain swim wear may discolor using hot tubs and swimming pools.
Guest takes full responsibility.
Fireplaces
Firewood and gas for fireplaces is provided in winter months
only (October 1- March 31.)
Matches, kindling and/or fire starter logs are not provided but
can be purchased at most local markets.
Gas logs are not to be rearranged by guest. Cost to reset logs
will be charged to the guest.
Wood burning fireplaces produce smoke, which cannot be prevented.
If you reserve a unit with a wood burning fireplace, we will not
move you because of a smoke smell. If you are allergic to smoke,
please do not reserve a unit with a wood burning fireplace.
Driving & Weather Conditions
Snow tire chains and/or 4-wheel drive vehicles are required during
winter months in the event of inclement weather.
Sorry, we cannot provide transportation and tow service.
No refunds will be given due to weather conditions.
We do not guarantee any road surface condition. Most roads in
our area are well maintained but a few may be curvy and/or steep
due to being located in the Smoky Mountains.
Some units may have gravel drives and roads. No changes or refunds
given due to fear of heights or roads.
For local road conditions, please call: State Highway Department
865-594-5800 or Local 436-5181.
Housekeeping & Linens
Units are cleaned upon your departure.
There is NO daily maid service.
Bed linens and towels are furnished at all units. We provide 2
towels and 2 washcloths per bed. Dirty towels may be returned to
the office and exchanged for clean towels during normal business
hours. Most units have a washer and dryer, detergent is not provided.
A starter supply of paper towels, toilet tissue and trash bags
are provided.
Guest MUST ask for sleeper sofa sheets and towels for extra guest
upon check-in. Since each unit is individually owned, all owners
do not provide blankets and pillows for sleeper sofas and extras
are not kept at the office. We suggest guest bring pillows and
blankets if they will be using the sleeper sofa.
Guest are responsible for cost of damaged or missing towels and
linens. (Make-up stains, grease, wine stains, car clean up, etc.)
Cleaning fee is based on number of bedrooms and ranges from $35-$80
per reservation plus tax.
Before you leave, please leave the kitchen clean, wash all the
dishes you used, take the trash out and lock all doors and windows.
Insects
Each unit is professionally treated by a licensed pest control
service for critters and bugs on a regular basis. However, it
is the mountains and occasionally critters do make their way
inside. No refunds given in these instances.
Guests may occasionally encounter small amounts of lady bugs,
flies, bees and etc.
General Information
Effective March 18, 2008, CERTAIN units allow pets.
Please click "Pet
Policies" for more information. Accidental
Damage Waiver: Effective January 19, 2009, ALL reservations made
on or after 1/19/2009, will incur a mandatory, non-refundable fee
of $27.50 plus taxes. Tax rate increased to 12.75% as of July 1,
2009.
No house parties, receptions and/or meetings allowed at
properties. Unit must be registered to and occupied by someone of at least
21 years of age with a valid credit card and ID.
If you stay 6 nights consecutively in the same unit, the 7th consecutive
night is FREE.
Each unit is privately owned and are decorated
/ furnished to suit the owner’s tastes and needs. Do not
assume or take for granted that a unit has all of the amenities
you require. Amenities are subject to change by each property
owner without notice.
Two children under the age of 12 are FREE using one sleeper sofa
per unit reserved. Guest must pick up sleeper sofa sheets at office.
Additional $25 fee per night plus tax for persons age 12 and older
to use sleeper sofa.
On rare occasions, cabins/chalets are sold or become unavailable.
Under these, and similar circumstances, reservations may be moved
to a similar property.
Gift Certificates available!
Management reserves all rights.
Office Hours:
Monday - Friday:
8am - 10pm (EST)
Saturday & Sunday:
9am - 10pm (EST)
Reservation Phone Lines are open until 9:45 pm.
Closed: Thanksgiving Day
and Christmas Day.
Sorry, we do not allow arrivals or departures on Thanksgiving Day
and Christmas Day.
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