Ben's Hideout

very curtious customer service, from phone , to front desk. we will be back

Best cabin rental. Cabin was fully equipped. Kitchen had enough supplies to cook how needed to. All rooms had extra covers for the cold nights. The cabin we had we couldn’t really use the pool table bc it was somewhat limited space in its location. The location was far from everyone LITERALLY I think we where the highest up. We loved it I don’t give it a 5 star bc I believe there’s always room for improvements. Bathrooms where cleaned but I do suggest using some kind of bleach for toilet bowls and vinegars for floors.

Service was great. The staff were all very friendly and helpful.

We have stayed with Auntie Belhams for 6-7 years now and always enjoy our stay. The checking in and check out process was great this year. Only real disappointment was that the Comedy Barn and Hatfield and McCoys were not partnered.

Very nice experience. Everyone was friendly and helpful. I am a return customer and pleased .

Loved the cabin! The only downfall was taxi/Uber/Lyft was impossible to get. Cabin was great otherwise!

Beautiful cabin/location! Clean, roomy, inviting. Only thing that needs upgrading would be mattresses and linens. We enjoyed our stay. Reservations are a breeze with Auntie Belhams!

Our family had a wonderful time at Ben's Hideout. The cabin was very clean, and is beautifully positioned at the top of a hill with a circle driveway with the forest all around. Beautiful! We're already discussing our return to the cabin next year.

everything excellent wish to back soon.Was best vacation ever my boys said.

Everything was awesome. Two minor suggestions to make it better. Neither kept us from having a great time : 1. Clean spider webs off outside of cabin before guest arrival. 2. Trim limbs hitting against the roof when the wind blows.

Cabin was great! Check-In was simple and very helpful. Wish the use of the free tickets was easier to use.

Everything was very clean, lots to do for adults and children. Wished we could have stayed longer. Definitely going to be back again

Ben’s hideout was beautiful, clean, and relaxing. We had all the essentials we need to stay the weekend. Directions were clear on location and how to check in and out. Would love to come back again!

We loved the cabin, it was perfect for the kids and adults. There's only 2 things I have a complaint about, one is the water had tiny black specs in it. Of which I didnt see until the day after I had fixed bottles for my baby. I'm a "faucet water is fine type person, the more they are exposed to is the better" so I was a little concerned, but my dad said it was probably a fresh water well. The other is the heat downstairs, I'm not sure if there is a vent, I never found one, or how its heated, but the last night we were there we froze. i got up and put an extra blanket on the beds, and I sleep in pants and a tshirt and was still cold. Other than that we had a great experience. I've already referred 2 people to you. They are coming next week so if a Vick or Schorfheide book at one of your locations I sent them!

We loved the cabin, it fit all of us comfortably. All the labeling of little things (light switches, shower instructions, etc) was incredibly convenient. We had an absolutely lovely time there

Awesome place to stay!! Definitely will be back! Great people to talk too!

My family and I loved our stay at Ben's Hideout. The cabin was beautiful and very clean. The ladies in the check-in office were very efficient and friendly. We have used Auntie Belham's Cabins in the past and we will continue to you this wonderful company.

Great, we love your cabins! Y’all have the best cabins!

Great communication and friendly staff! Cabin was clean and well stocked.

Beautiful cabin, it was a winter wonderland all around us and very private. Directions were easy to follow. Downstairs bed was a bit too firm but some like it that way. Great time was had by all!

we enjoyed our stay and will try and stay with you again. need chairs in each bedroom for you to sit while getting ready for dressing without having to set on the beds. several light bulbs outside and inside are not working that need to be repaired or replaced. kitchen sink faucet is very loose, needs to be repaired. overall it was a nice stay thanks

the cabin was everything I expected. The layout was perfect for me and my fiance and our grown children and their families. My fiance and I discussed wishing the cabin was closer we would come more often

Clean, semi-secluded, really enjoyed our stay and will tell others how great it was.

We had a great time plenty of room and clean

Totally awesome getaway! Planning on coming back real soon, maybe this fall!

The cabin itself was very pleasant, clean, well maintained. The road to the cabin was quite disturbing. I did not feel safe traveling the narrow road in the rental van that I was in. A regular sized vehicle would have been fine. The 15 passenger van that I had, was not.

Everyone enjoyed the cabin. Only thing I would suggest is to have a television in every room.

The cabin was very nice and clean and we enjoyed our stay there. The only downsides were the bed on the 2nd floor was uncomfortable and the showerhead pressure on the same floor was pretty weak. Two things that yall wouldn't be able to help is the last turn to get to the driveway is very very steep with a bad blindspot which was scary everytime we went up it, and the view of the mountains was mostly obscured by the trees behind the cabin. Overall though we had a great time staying in your beautiful cabin!

We loved staying at Ben's Hideout! Very nice and clean!

Simple and easy to follow check in and check out. Everyone at the office was friendly and helpful. Loved our stay at Ben's hideout

You all did a great job with communication and the cabin was fabulous. Thanks for everything.

It was very smooth transaction and getting to the cabin. We stayed thier before so we knew what we were to find. We will be there again Lord Willimg.

Bens hideaway is the best cabin for our family that we have stayed in!

We had a great time despite of all the rain

Plenty of room, clean, neat. Absolutely loved the cabin!! Will definitely be coming back to this cabin.

As has been with the other 50 (probably) times I have stayed with AB it was excellent.

The cabin was gorgeous along with the peaceful atmosphere around it. We were told before by other cabin rental companies that it would be challenging to find a cabin in more of a secluded atmosphere but with your cabin services we finally found exactly what we were looking for and with good pricing! We would definelty rent another cabin!

Everything was great as always! It would be nice if there was a way to get discounts for future stays. We've always stayed with this company.

We had a very good time. The cabin was nice and clean. The only thing that would make it better, would be to put in more comfortable beds.

We love staying with Auntie Belham! We've stayed in 3 different cabins and every experience has been great!.

Great stay! I loved staying in Ben's hideout! Made a great girls weekend!

Great Rental Company, Friendly Staff, Great Cabins...Will rent again for Auntie Belham's Cabin Rentals.

The cabin felt very cozy and it was very clean.

Beautiful cabin. Water pressure, WiFi and TV upstairs not so good. Will stay again in different cabin.

Everything was great in the cabin. Just a challenge finding it from the directions. Would of rather had a map.

The cabin could not have been more fitting for us.

Great! We loved the cabin and the location! We will stay again!

Reservation, check-in and checkout processes were very good including the very friendly and helpful people we talked to. Very convenient to have firewood for sale at the rental office. Might help to have starter logs available there also.

Everything went very well. A couple of minor issues, but they were taken care of in a very timely manner. This was our fourth year staying with Auntie Belham and each year has been a very good experience. We will certainly stay with Auntie Belham when we vacation in the Smokey Mountains. One odd thing about Ben's Hideout, in the bathroom on the middle floor the lock on the door was on the outside of the door. You could look someone in the bathroom, but you couldn't lock anyone out!! LOL. Johnny K. Wright

IT WAS A GREAT STAY AND ONE OF THE BEST VACATIONS THAT I EVER HAD. EVERY THING WAS JUST PERFECT, THE SCENERY, THE CABIN, THE SERENITY, THE WEATHER, THE COMMUNITY, THE PEOPLE, AND MOST OF ALL THE PEACE OF MIND.

Very well provided in the cabin. Adding some dish washing pods for the dish washer would have been good.

Staff was friendly and helpful. Cabin was clean and comfortable and kitchen had more dishes and cooking supplies than I expected.

everything was great and you guys were absolutely professional with everything.

Ben's Hideout was a great cabin for our family. The staff was so kind and courteous. I called 2 times for minor problems and immediately they were there. Couldn't have been more pleased. All the staff were exceptional but I have to give a big shout out to Kathy E. When I called in January looking for a 2 cabins for August Kathy E became my vacation planner. I told her exactly what I was looking for as far as size and location and she found us the perfect cabins. She is the kindest, most caring and helpful customer service representative that I have ever spoken to. She spent so much time on the phone with me and believe me she has to have a lot of patience, and didn't give up on me until she found what I was looking for. Thank you Kathy E and all the staff at Auntie Belham's for all you did.

The pictures on the web site were very nice. We had a problem with the dishwasher and the repairman never came so we ended up doing more dishes than anticipated. The house is in a great location and we enjoyed the space. There was enough room for our whole family and not feel cramped.

Excellent customer service, Clean cabin, very accommodating. We will definitely will come back next year for our third year in a row.

Our stay was excellent as always. We would not want to stay with anyone else..

Everything was great. We introduced a few new people to your cabins and they were happy as well. Thanks!

The customer service was great. The process was so easy, and finding the cabin went good too. Amazing! The online pictures do not do the cabin justice. My family was astonished when we walked in the door. Everything worked well in the cabin. The downstairs TV needed an HDMI cable to be able to watch movies on it, however, we are techies so we had one. I will definitely be planning another trip soon!

Loved the cabin. This is our 3rd time with Auntie Balham and we will definitely continue to use you.

Great service.csbin was good except furniture was very uncomfortable and toilet stops up often according to guest book in cabin

Amazing service with pin point description, Beautiful cabin beautiful location, 1st class all the way around. Jenny was friendly and set everything up to perfection

Had a great time. Cabin was perfect for our family reunion. Only thing that did not work was the dishwasher. Would not open detergent door for wash cycle.

The cabin was everything we thought it would be, perfect. The toilet was broke when we got there but we called and it was quickly fixed. Everyone was nice and friendly.

My family had a wonderful time on this trip and stay at Ben's Hideout! Some of the kitchen drawers were off the tracks when we arrived. Other than that, everything was spectacular!

Outstanding customer service both on the phone and at the main office. I cabin was excellent. "Ben's Hideout" was exactly what we were looking for. We will surely stay with Auntie Belham's again.

Everything was great in the cabin the location was easy to get to and the staff was very supportive

Beautiful cabins! I will stay in this one again!! Perfect location. Located between the two towns. Loved the coupons! Only cons: Washer didn't work and not much hot water(Only enough for 2 people).

The cabin was clean, roomy, remote and comfortable. Perfect for a family

Couldn't ask for a more accommodating cabin. Not overly fancy, yet just enough to make you feel special. The check in was efficient, prompt, courteous, friendly, and very thorough

everything was wonderful , enjoyed our stay. will do again

Faucet in the kitchen leaks at it's base. Need a stopper that works in the sink. Present stopper doesn't work. Towels smell of too much bleach. Otherwise GREAT!

Our entire Auntie Belham experience was excellent as always . Easy check in & check out....we appreciated the call after cabin check in to see if there were any problems (none!). We will continue to use Auntie Belham's & recommend it to others.

Everything was great except for min supplies. I did not like that I had to buy garbage bags, paper towels and toilet paper, dishwashing soap.

Easy check in and check out. Frustrated that we didn't have sheets for pullout couch. Was told that we didn't have them because we had enough beds for 8 people. However not all folks were couples which was an inappropriate assumption. They did end up bringing sheets, but even having this discussion was frustrating.

Everything was great and wonderful. Very clean and comfortable. We throughly enjoyed ourselves.

The cabin was beautiful and the amenities (such as paper towels and trash bags) were much appreciated. We all really enjoyed our stay! The only thing about the cabin is the downstairs got very cold at night, maybe there could be some extra heaters down there in case they are needed.

Professional, knowledgeable phone contact. Clean cabin, accurately represented on website

Just great cabins and easy check in. directions to office were ok but should be more to scale.

This was our first family vacation together. We are so glad we chose Auntie Belham's cabin rentals and Ben's Hideout in particular. The photos on line made our decision easy - the registration process was very straight forward - your written materials answered any questions we had- the staff was very courteous on the phone. The cabin was perfect for our family - great layout so we weren't under each other's feet and the kids had their space. We all enjoyed the whole experience and are talking about 'next time'.

I would definitely book with you again! People were helpful and friendly, and you made the whole process simple. Thank you!