COUNTRY CHARM

Great staff, few details about cabin that need attention. Overall good experience

Everything was wonderful. Check in was so easy and everyone was so nice!!

Check in was fast and excellent, cabin was very clean, had a great time, check out was very convenient

We like the cabin it was in a pretty area we just had some minor issues but every time I call you got them fixed thank you

I found the website through google searches. The cabin we rented was wonderful - everyone in our group agreed and would come back! The drive was a little far up the hill, but well worth it.

Everything was great from the smooth check in to the cabin.

Overall everything was good, only suggestion would maybe be to sweep away the cobwebs along fence surrounding hot tub

Stay was good just needed to have toilet paper, bathroom toilet seat was broken,

We loved the cabin!!! The young lady at the desk was very sweet and helpful.

We had an excellent stay. Great cabin. Love the amenities.

It wAs great. Cabin little farther up than we wanted. Cabin floors so squeaky that people below would wake up. Cabin older than we wanted. Overall, we had a great time and will call for future vacations.

Great. Cabin was clean , efficient, ,and very well decorated .

Excellent! Everything was perfect! Everything was exactly how we needed it. Also liked the new app.

enjoyed our stay, great view in the back, cabin decorated nicely, well furnished

We had an excellent stay couldn't have asked for more!

Cabin clean, staff nice and friendly! Thank you for a great vacation

You did really good that's why we keep coming back

Our second stay was even better than the first! We love Country Charm. It's spacious yet cozy and secluded but not too far from Gatlinburg activities. We even saw a bear this time!

We stayed at Country Charm and had a wonderful stay! It was clean and very comfortable for our group of 7. Only complaint was an odor in the downstairs room as you come down the stairs.

We loved this cabin so much this was our 2nd straight year in the same cabin. Nothing I could say to improve on the cabin as it is pretty much just right. I would have liked to have had more choices of movie channels on the t.v. One thing that I haven't seen on any cabins, and would be awesome would be a hammock.

very friendly staff when first arrived and also quick check in process. The cabin was clean and well stocked, and all amenities that cabin said had was perfect for family of 5.

Awesome views! Cabin was clean. Directions to house need updating.

Excellent. We had a great time! Thank you so much!

Cabin was very clean, really nice, water pressure on basement shower was bad, but not an issue. Basement wall clock was broken, but again not an issue at all, more of insight to you. Location was remote and very quiet. We did have a visitor on our last night!! A curious black bear that made our vacation! Came right up on the porch and hung out for a while. Kids absolutely loved it.

The cabin was very pretty. It was clean. The shower pressure was a little low but that's all.

We had an issue w/ our refrigerator and after a phone call to Teresa, a maintenance man came and determined we needed a new one and one was brought out in a very timely and professional manner. Our overall experience was great and we wouldn't hesitate to book w/ your company again. We usually do a couple of trips a year and we were very pleased.

Been with you guys once before. Awesome cabins. Loved both stays. The fridge wouldn't get cold this time though.

The cabin was clean, inviting, and spacious, our family enjoyed our stay.

The two of us loved our stay at the Country Charm. This was our 3rd year with Auntie B’s and overall it was again a lovely stay. We got trapped in some winter weather and they were very accommodating even without travelers insurance, but my advice, get the insurance, it’s worth it, and you might just find you need it and It’ll save you a couple hundred dollars. Anyhow, the cabin could definitely use a little extra attention. We were glad it was just the two of because if we’d been a big group we’d have had a few hiccups. The pullout couch downstairs had a sign above it saying it was broken, eliminating sleeping space had we needed it. The downstairs shower did not have a shower-head, so it was unusable. Playing a game of darts wasn’t worth the effort as there was only 1 dart for the dartboard. Firewood. The confirmation email said there would not be firewood, so we bought a bunch only to find there was more than enough firewood provided. Come to find buried in the very fine print of the rental agreement, it states wood is included during the winter months, so don’t be confused by the confirmation email saying none was provided! The fireplace was wonderful to use though, but be careful, the entry way of the stone mantle to the fireplace was crumbling to the point some of the rocks could be picked up off the mantle as they were just setting in place instead of being properly cemented. The ash bucket had a hole along one half, so emptying the fireplace out midweek was messy. Lastly, the hot tub was great, but midweek it would been great to have it cleaned out or the chemicals re-balanced or something because there was a lot of gunk floating around after 3 days. I can’t imagine what it’d look like after 3 days if 6-8 of us had been staying there.

You were very accommodating to meet our wishes for the perfect cabin after the one we had initially reserved had burned in the fire. We loved the location and all the amenities of the cabin. It was an excellent experience.

Friendly service exceeded my expectations. Cabin was beautiful and well equipped. Great experience.

No surprises. Everything was the way it was explained in your descriptions, photos & videos.

Cabin was clean and plenty of room for 6 people. Hot tub, swing, washer & dryer kitchen all great. Appreciate check out by text or phone call. Easy to use key lock. Nice having multiple tvs. Easy access to garbage cans.

This is the 5th time we have used you guys and you have not disappointed. The cabin was beautiful and clean. There were some minor issues with dvd not working but the cabin had so much to offer we were hardly bored. I think its our new favorite, Country Charm!

We were quite happy with the cabin. Kitchen was fully stocked with alliances that we needed. Enjoyed the hot tub but wish it was tended to by half way through the week. We texted # for tickets program but didn't get a response. Then called and they were suppose to send email but didn't. My suggestion is to look into "City Pass" program like other cities have. We have this simple program with no problems.

Our stay was great from beginning to end. Reservation and check-in process was hassle free and staff was very friendly and professional. Directions to the cabin were very clearly stated and we were very pleased with the cabin upon our arrival. Everything was clean and stocked as expected. The cabin space was exactly what we expected based on information provided on the website. Our trip was memorable with the appearance of the bear family that came to visit near the cabin - a first for us in many trips to the Smoky Mts! Overall, we had a great experience and will definitely book with Auntie Belhams again.

We really enjoyed our stay just wasn't long enough. Everything at the cabin was great. Checking was a breeze, very nice atmosphere. We will stay again

The cabin were very beautiful but the road was just too narrow and scary,, the hot tub on the outside was full of trash and surrounded by spider webs so I didn't get to enjoy that, I got to spend quality time with the family, which I enjoyed. 🙂

Everyone we dealt with from start to finish was courteous, helpful and responsive to out needs.

Everyone was really nice when checking in. The cabin was great, and it was nice to get a call and email on our second day just to make sure everything was going well.

COUNTRY CHARM cabin wasn't what I expected. Just a few things that the owner needs to take care of, one eye out on stove, water from ice maker dripping into ice tray making a solid block of ice, frying pan looked like somebody was beaten with it. ( I was able to beat it out) and poor lighting in kitchen' like wearing sun glasses trying to prep food or washing dishes. cabin ok but would never stay in it again. We have stayed with Auntie Belhams many times and will try again.

My family and I loved our stay and the cabin. The front desk was very helpful. I can't wait to come back.

Service and the cabin were great as always. This was our 8th time renting with you.

Check in was very good. Young lady was on her game!!! Cabin was very hard to get to. Very high up and curvy roads. Very nice cabin and quiet. The WIFI was very good as were the TVs in the cabin. The water pressure was weak. Also found dirty bed covers and sheets in the washing machine that did not get washed by the cleaning crew the previous week when we went to use the washing machine on the third day of our stay. The discounts with the coupons are a lot of trouble. Ripleys I mean. ..rip you off is a big let Down. Eating out is very expensive for what you get. Some very good service throughout town. Country tonight was very good but they seemed to push the kids on you during the act. The three Jimmys resterant was the best food I had in town. Calhouns had great ribs and great service. Top jump is great for the kids. Pretty well run other than one of the supervisors was more worried about her dancing than the kids. The island is a bit overated. Dollywood is way over priced. WOW! Can not justify that kind of money for ONE day? Family park? $$$$$$ Go Dolly! Maybe you can get this information to the right people. The best service I found in town was a young man at subway on the main drag. I think his name was Ronald. Very polite and genuine. Outstanding. It would pay you to hire him. Overall Gatlinburg was satisfactory. Auntie Belhams was outstanding. Would like to have known a bit more about the location of the cabin when renting. 🙂 Overall okay!

Cabin was great. Staff was friendly and helped with our questions.

It's always good checking is always easy and more importantly always with a smile

We loved our stay. Country Charm was everything we wanted in a cabin. It was very clean, and the staff went above and beyond to make us feel welcome. We will definitely be back!

We had a great experience with Auntie Belham's . When we called for maintance they were within an half hour of the call. We started staying at Auntie Belham's 15 years ago. We will continue staying .

Very easy check in and check out process. Fast response from maintenance.

Loved the cabin, very clean and well stocked. Great customer service too. Very friendly and helpful. This was exactly what we wanted when we reserved our cabin.

Staff was very nice and the cabin was awesome .

Everything was great! One night we lost electric which kind of put a wrench in our plans for dinner. Other than that everything went smoothly.

Everything exceeded our expectations, from our check in experience, to the directions to the cabin, to our stay at the cabin. It was a great place to take a vacation and we would come back again. Our hot tub was not warming up and after a call to the office, the maintenance guy was there within ten minutes and had it working in less than fifteen minutes. The cabin was very clean and well kept and "pest" free. Thank you so much!

Everything was ok except for the huge spiders. We saw some outside on the porch. We figured there would be more to follow, and there were. We killed at least 6 spiders in the house. One was so big that we took pictures of it. It was on the ceiling above the pool table. The house needs some serious bug treatment! If my wife had been with us, it would have been a deal-breaker. She would have been very uncomfortable with spiders around.

Office personal was very knowledgeable and friendly, overall good experience.

The cabin was beautiful and just the size we needed. It was perfect for our family of six and very reasonably priced.

I love staying with Auntie Bellhams I always have a peaceful trip with an awesome cabin to stay in during my visit. The people are always friendly and quick to help.

Everything was very good. We enjoyed our time there. Cabin was great, the only problem was that the downstairs toilet had a ring in it like it had not been cleaned in a while

The check in process was amazing!! The staff was very informative with directions on everything!!!

Had a great experience twice this year with you all !

It was awesome the cabin was everything we hoped it would be We will be back

Everything was great. Nice cabin. Beautiful view. Good price.

Very friendly staff. Made it all easy.

Great!