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Changes We’ve Implemented & How We’re Serving Our Guests Through COVID-19

Our guests are our #1 priority and it is important that we keep all of our guests safe and healthy. It has always been important for us to maintain a clean environment for each of our guests, so the impact of COVID-19 has given us an opportunity to re-evaluate our procedures and take additional actions to ensure that you stay extra safe and healthy with us.

Contactless/Virtual Check In

We are encouraging all guests to check in virtually to maintain social distancing guidelines. We have made it possible for all guests to sign documents prior to arrival and then go straight to their cabin without having to stop by our office.

Extra Cleaning Measures at Cabins

  • All of our cabins receive regular cleaning, but we have implemented extra cleaning and sanitation measures with our housekeeping and inspection teams to make sure each cabin is safe for you before your stay.
  • We are using disinfectants to ensure all touch surfaces are cleaned and sanitized between each guest visit. You can expect additional cleaning of surfaces like door handles, cabinet handles, appliances, faucets, light switches, etc. so you can vacation worry-free.
  • Hot tubs are drained, cleaning and sanitized and refilled with fresh water between stays so you can feel safe to enjoy this amenity during your stay with us.

Our Team

All of our cleaning personnel will be wearing appropriate PPE as suggested by the CDC and each of our employees are being screened daily when they report for work.

Cabin Rental Policies

We hope you’ll take the time to review our Cabin Rental Policies where we share details of our Cancellation Policies should you need to reschedule or cancel your trip. If you are concerned you may not be able to make your trip, we recommend guests take advantage of our Vacay Stay Guarantee at the time of making your reservation to allow more flexible cancellation and reschedule policies.

We care about our guests and we are looking forward to serving you again as soon as you are ready to visit the Smoky Mountains.