Winter Haven

Friendly and informative staff. Super easy check-in. I will be coming back for my future cabin rental needs ;)

Easy scheduling, good customer service, clear directions, and good central main office location. Some deck boards need replaced and upstairs shower door but everything else was good.

The cabin was great... just as described. Everyone at the office was so nice. We will continue to use Auntie Belhams!

Staff was awesome. I would love to see a few upgrades in the cabin itself. Had a great first time experience.

Beautiful cabin! I love the deck going around the cabin.

Very friendly staff and everything was clean in our cabin

We loved our cabin plenty of room a long trip up the mountain was a bit much other than that we ebjoyed our self.

Staff was extremely kind and helpful. Both the check in and check out process was very organized and easy. This made our trip even more enjoyable. The only issue we had was that the beds in our cabin were super cheap and uncomfortable but that's not a reflection on you all, that's the owner's responsibility to update.

Very friendly and accommodating. Cabin was clean upon arrival. Very pleased.

Cabin was just as described and pictured. The upstairs mattress on the king bed was noisy but was comfortable. The only annoying issue was water pressure in the upstairs shower. This did create some inconvinience since there were 5 women getting showers daily.

Cabin was a little further off the beaten path than I expected,but we did eventually find it.my only complaint was the mattress in the master bedroom,other than that everything exceeded my expectations.we’ll probably be back next fall....had a great time.Thx for everything!!!

VERY PLEASANT FROM THE TIME OF ARRIVAL TO DEPARTURE!! I WILL HIGHLY RECOMMEND YOU ALL!!

We had a wonderful time! The Can in was in a great place!! It was far enough away that you didn't hear the traffic but close enough to everything that it doesn't take long to get where you need to go. Loved it!

The customer service was great. Cabin was what we expected

Auntie Belham's did a great job and would recommend them great customer service. We had a clogged drain our first day and someone was sent to fix the issue within an hour.

Everything was good. The cabin was clean and had everything we need.

We've stayed with you for the last three trips to the Smokies and would do so again. Love the coupons you offer to area restaurants and attractions! The only reason I took one star off is your new policy of paying for the entire stay TWO weeks BEFORE check in. I don't mind giving you a hefty deposit, but I don't like paying in full before we even get there.

It was a great experience and location. My friends and I loved staying at the cabin and are highly considering it again in the future!

The staff was super friendly and helpful. Check-in and out was simple and fast. The canin would be rated two stars, but the staff give this review its boost. Would recommend Auntie Belhams, but not Winter Haven.

Overall we had a great experience and love the app that let us know what we needed to bring and what was there. I love all that information kept in one place on my phone.

Overall the cabin was ok for a short vacation. However, upon arrival we had to sweep and vacuum the floors. They did not appear to have been cleaned. The furniture in the cabin was not in good condition. The kitchen chairs were very wobbly and some had very loose pieces. You could feel the springs in the sofa. I would also recommend you provide more than one key for the cabin.

Winter Haven was a very nice place to stay. Love that it has an easily accessible driveway--roomy and flat. Cant say this cabin has any luxuries. Shower upstairs was tiny. However, the upstairs bed was comfortable. Kitchen had everything we needed. We LOVED the porch and spent a lot od time there. Always appreciate the office staff. Everyone is great to work with. Our third great stay with Auntie Belham!! Cant wait for the next one!

Loved the location (way up in the hills) and the cabin was cozy! Only a couple of issues - plug in upstairs bathroom does not work, bed in downstairs bedroom is really loud - and someone needs to clean under the beds (the dust bunnies are HUGE). Other than that, the place was great!

Way beyond our expectations. The daily courtesy calls were very informative kind and I could go on and on and I should. I wlll recommend you to everyone I know and we will be sure to use your cabins on every vacation in your area. My wife was more impressed as well as my sister and my brother.

Your company always provides outstanding customer service. However, I would like to say that the cabin we stayed in this past week wasn't very good. The owners should really think about purchasing new living room furniture. The couch and loveseat was worn out. They were very bumpy from the stuffing. The beds squeak and the hot tub is leaning very bad. Not sure if they porch is getting bad or what. This really needs to be checked out. This is the first bad experience we have had with any cabin.

The cabin was great! Beautiful! The only problem is getting lost SO much. More, bigger and better signs for the cabins is MUCH needed.

Good customer service. The cabin was beautiful with well stocked kitchen, nice hot tub and everything was very clean. Nice! The beds were not good. The upstairs king was frankly uncomfortable and unbelievably loud with every movement. None of us in our family of 6 slept well on any of the cabin beds. I ended up on the couch the last 2 nights. It was an improvement, but not by much. Aside from that, we really enjoyed our stay. Would definitely choose a different cabin next time due to the beds at Winter Haven.

Easy directions, pleasure to work with, everything was excellent, would use again.

We had an amazing weekend, cabin was beautiful. We will use Auntie Belhams again.

The direction were easy to follow and house was wonderful. The hot tub st the house could have used some upkeep but other than that everything was great!

Auntie Belhams staff is always a pleasure to work with

We loved the cabin, and the location it was clean and had everything we needed for our stay. We would definitely stay with you guys again.

The staff at the office was wonderful! They were very nice and friendly and got us checked in within a matter of minutes. The cabin was exactly like I saw in the pictures and everything was in great shape. The views were beautiful! We will definitely be back again.

Teressa was very helpful at check in! The cabin was cozy and clean.

Quick and easy reservation and check in. Customer Service was great!!

Thought the living, dining & kitchen areas very nice. Bedrooms: small, no closet to hang clothes, the matress needed updated. Baths were too small. toliets needed updating also flooring in baths could be cleaner. Outside decks need staining. We didn't use the hot tub. Think we were looking for something with more a mountain view and not so hard to find. Would recommend your office staff but probably not the cabin...Needs Updating

You rescued us from the Sunset Cottage and for that we are thankful.

Soon as we arrived the cabin smelt bad like sewage. But after opening up Windows and letting it air out a while it was fine. Other than that everything was wonderful. Thanks

Cabin was fantastic - clean, neat & nice-smelling. Hot tub was added bonus. Would have liked a brief list of suggested things to bring with us (paper plates, grilling utensils, dish soap, lighter to start grill, etc), but otherwise well-furnished kitchen. Bedrooms were nice, bathrooms a bit small. Maintenance responded quickly to issue we had with upstairs shower door.

had a great time. Our kids can't wait to come back and stay in the cabin again!! The hot tub was a hit.

Overall, we enjoyed our stay. We did find some issues with the plumbing in our cabin. When the washing machine was running upstairs the lower level toilet would burp air making splashing sounds. Flushing was incomplete at other times. A rat ran from the hot tub area and out a hole chewed through the screen of the hot tub area. Besides all that, was a pleasant stay.

We were treated great and had a wonderful stay.....Loved the place. THANKS!!

Checking in was easy, finding the cabin with the directions provided was easy. Once we were at the cabin, it was clean and fully furnished and had dishes, towels, etc. We even got to see a bear! It got into our trash!!! But it was worth seeing it so close. Once in a lifetime event for me. The beds could be updated. Very uncomfortable (the king upstairs). We ended up going to the queen on the first floor. I plan on using your service in the future.

The dish washer stopped working but it was replaced fast

Everything was great. The only issue that we had was that the upstairs showers pressure was poor compared to the one on the main level; therefore having all four of us using the same shower. No small feat in itself.

Easy reservation system & check in. Check out was a breeze.

You'll did great with welcoming us to you'll cabins. We have been recommending you'll to everyone, Again Thanks!!!!!!!!!!

Stay was great!! Housekeeping could be a little better. Over all we had a good time.

Love the new check out. Not having to take the keys or movie cars back is a great convience.

We loved Winter Haven! Our experience exceeded everything & more!

We loved this cabin!! So pretty and comfortable. Beautifully decorated. Very convient to everything! We will stay here again!!

cabin was amazing. Very clean, & felt right at home in it. Very nice people to deal with & made us feel like our trip & happiness meant the most to them! I NEVER rent a cabin off anyone else BUT them! 😁

It was clean cozy and a very warm And felt very welcome

Great experience overall. The cabin was nice. Awesome customer service.

We love our weekend get away in this cabin, we had a great time everything was good. Thank you very much.